|
|
|
Corporate Training Program
|
|
Business
and Executive English
|
|
|
|
Santosh
Chaudhary
|
|
12/1/2012
|
|
Corporate Training Or Business English
Course Has Been Designed For Business Professionals, Executives, Employees,
Admin And Professionals Who Need To Improve Their Business And Social
English Skills Rapidly, Effectively And Efficiently. The Course Is Made Up
Of 20 Lessons (Each Lesson Is 45 Minutes) Of One-To-One Tutoring From A
Qualified English Language Trainer.
|
Business English and Corporate Training
Elementary
1 Meeting People :
• Practice Introducing Yourself to Others.
• The Names of Various Countries,
Nationalities and the Languages Spoken.
• Practice Talking About Occupations And
Making Office Conversation.
• Learn How To Express Likes And Dislikes.
• Talk About Time: Days Of The Week,
Months, Dates, And Times.
• Practice Describing Daily Routines And
Schedules.
2. Business Communication:
• Practice Using the Telephone in the
Office.
• Learn How To Take Telephone Messages.
• Practice Writing and Reading a Memo,
Email And Fax.
3 Socializing:
• Practice Describing an Office.
• Learn How To Make Invitations.
• Practice Following a Map.
• Talk About Hobbies.
4 Business Travel:
• Practice Booking a Business Trip
Overseas.
• Learn How To Arrange Flights And Hotel
Reservations.
• Talk With A Travel Agent.
• Practice Checking Into And Out Of A
Hotel.
• Learn How To Pay A Bill And Dispute A
Bill.
• Learn How To Apologize For A Mistake.
• Practice Getting From the Airport and
Asking For Directions on Transport.
5 Office Skills:
• Practice Taking Telephone Messages.
• Learn How To Tell Someone They Have
Dialed The Wrong Number.
• Talk About Your Work Schedule And
Describe Your Job.
• Practice Introducing A New Employee.
• Learn How To Take An Order.
6. The Workplace
• Practice Talking About Different Types Of
Jobs And What People Do.
• Describe The People You Work With.
• Learn How To Describe Office Routine.
• Practice Talking About Likes, Dislikes and
Preferences.
• Practice Interviewing Staff On How They
Do Their Jobs And Talking About Work Problems.
7. Business Expenses
• Practice Talking About an Office Budget and
About Money Generally.
• Practice Shopping Techniques.
• Experience A Meeting About Office
Expenses And Talk About Ways To Reduce Expenses As Well As Writing The Meeting
Minutes.
• Discuss Claiming Business Expenses.
8. Companies:
• Learn How To Discuss Company Structure.
• Practice Discussing What Companies Do And
The Different Roles In An Organization.
• Practice Reading Business Cards.
9.
Entertainment:
• Practice Taking a Business Trip.
• Learn How To Make Small Talk In Various
Situations.
• Practice Ordering In a Restaurant.
• Learn How To Thank Someone And Write A
Thank You Letter.
• Learn How To Accept A Gift Politely.
• Practice Arranging an Evening at the
Theater.
10
Elementary Reviews :
• Review The Skills Taught In Previous
Units.
• Practice Describing Office Routine,
Answering The Telephone, Writing An Email, Going On A Business Trip And More.
·
Processes
& Operations :
• Learn How To Find Information In An
Equipment Manual.
• Practice Making A Complaint And Filling
In A Complaint Form.
• Practice Attending A Seminar On New
Office Equipment, Taking Notes And Reading A Brochure.
• Explain Office Processes And Describe A
Job.
·
Brand
Power:
• Practice Talking About Companies And What
They Manufacture.
• Practice Talking About Different Brands and
Products.
• Practice Conducting Market Research, Shopping
And Comparing Brands.
·
Making
Arrangements :
• Practice Arranging Events in a Business
Diary.
• Learn How To Change Arrangements.
• Practice Arranging a Conference.
• Practice Ordering Goods by Phone, Email and
Fax.
·
Conferences:
• Practice Making Arrangements for A
Conference.
• Learn How To Ask For A Quote And Discuss
Quotes With A Conference Organizer.
• Practice Reading A Conference Program.
• Listen To A Conference Speaker And Make
Notes.
• Practice Asking And Responding To
Questions.
• Practice Saying Good Bye To Conference
Delegates And Exchanging Business Cards.
• Practice Arranging Sightseeing After The
Conference Has Finished.
·
Ordering
Goods & Services:
• Practice Explaining Services Offered By
Businesses.
• Learn How To Complain About Poor Service
And Apologize To Clients For The Poor Service They Received.
• Practice Ordering Goods By Phone, Email
And Fax.
• Learn How To Deal With A Problem And
Offer Solutions.
• Discuss Advertising Goods And Services
And Read Promotional Material.
·
Marketing :
• Listen To A Lecture On Marketing And
Advertising And Take Notes.
• Listen To A Journalist Interviewing A
Ceo.
• Practice Attending An Advertising Team
Meeting.
• Read About Consumer Trends.
• Discuss Online Shopping And Marketing
Techniques.
·
Progress
Update:
• Discuss Reasons For Relocating An Office
And Plan A Relocation.
• Practice Dealing With A Real Estate
Agent.
• Practice Reading Advertisements For
Offices To Lease.
• Practice Negotiating A Decrease In Rent.
• Practice Organizing An Relocation.
·
New
Premises:
• Practice Investigating The Poor Performance
Of A Business.
• Practice Conducting Customer Feedback.
• Practice Reporting Sales Results In A
Meeting, Through Graphs And Tables And In A Company Annual Report.
• Practice Discussing A Plan Of Action To
Improve Poor Performance.
• Practice Checking A Company’s Share
Prices And Performance Through A Specialist Website.
·
Problem
Solving 1
• Practice Reporting Problems By Telephone
And Email.
• Learn To Deal With A Wrong Order.
• Practice Complaining By Telephone And By
Letter.
• Practice Writing A Letter Of Apology To A
Client Or Customer.
• Practice Discussing Problems in The
Workplace.
·
Meetings:
• Practice Conducting Business Meetings.
• Practice Taking Part In A Meeting And
Taking Minutes.
• Learn About Meeting Etiquette.
• Learn How To Avoid Communication
Breakdowns.
·
Interviews :
• Practice Listening To Business Radio
Programs And Reading Newspaper Articles On The Topic Of Interviews.
• Learn How To Prepare For A Job Interview.
• Practice Asking Appropriate Interview
Questions And Answering Them Appropriately.
·
Staff
Appraisals :
• Practice Giving Job Descriptions Verbally
and In Written Form.
• Learn How To Conduct A Performance
Appraisal.
• Practice Filling In a Staff Appraisal.
• Learn How To Give Staff Feedback.
·
Changes
In The Workplace :
• Discuss Flexible Workplaces.
• Discuss Different Types Of Flexible
Workplaces And Their Advantages And Disadvantages.
• Practice Talking About Different Types Of
Jobs And New Types Of Employment.
• Discuss Changes In Work Benefits.
·
Public
Relations :
• Discuss Public Relations And Its
Importance To Business.
• Learn How To Write A Press Release.
• Discuss Public Relations Successes And
Disasters.
• Discuss Crisis Management.
·
Management
Styles:
• Practice Listening And Reading About
Management Styles.
• Practice Discussing What Motivates People
At Work And Management Styles.
• Discuss Mentoring Employees.
• Practice Organizing A Corporate Trainer
To Train Staff In Mentoring.
·
International
Trade:
• Practice Taking Part In A Trade Fair.
• Practice Inquiring About An Order.
• Practice Complaining About A Missing
Order.
• Practice Confirming Arrangements With A
Customer.
• Practice Reading About And Listening To
Interviews About International Trade.
·
Business
Presentations 1:
• Learn How To Structure A Business
Presentation.
• Practice The Introduction, Main Body And
Conclusion Of A Business Presentation.
• Discuss Different Presentations And Tips
To Make Them More Effective.
• Learn How To Handle Question Time At The
End Of A Presentation.
·
Feasibility
Study
• Practice Having A Meeting To Discuss A
New Business Proposal.
• Discuss Options And Make Plans.
• Practice Organizing A Consultant To
Conduct A Feasibility Study.
• Practice Discussing Marketing Strategies
In A Meeting.
• Practice Reading A Report On A Company In
A Newspaper.
·
Socializing
3:
• Practice Meeting New Business Colleagues
On A Business Trip.
• Practice Communicating With Colleagues In
Informal And Formal Situations.
• Learn How To Make Polite Conversation.
• Learn About International Customs And
Business Practices.
·
Problem
Solving 2:
• Practice Discussing Ways To Solve A
Business Problem.
• Listen To A Radio Interview With A
Workplace Expert.
• Practice Suggesting And Proposing Problem
Solving Techniques.
• Practice Hiring A Consultant To Assist
With Problem Solving.
·
Recruitment:
• Practice Discussing Recruitment Methods.
• Practice Discussing Issues About
Recruitment And Unemployment.
• Learn How To Write Cv And Letter Of
Application For A Job.
• Learn About Recruitment Fairs And Various
Ways Of Finding A Job.
·
Consumerism:
• Discuss The Background Of Consumerism In
The United States.
• Practice Investigating Consumer Trends
And Online Shopping.
• Practice Dealing With Customer
Complaints.
• Learn about Customer’s Rights.
• Practice Analyzing the Youth Market.
·
Finance :
• Practice Discussing Banking Arrangements
And Financial Health.
• Practice Discussing Personal Finance Disasters.
• Practice Discussing New Banking Services.
• Practice Discussing Financial Planning
And A Balanced Portfolio.
·
Business
Presentations 2:
• Practice Ways to Give An Effective
Presentation.
• Practice Listening And Reading Examples
From Business Presentations.
• Learn How To Assess A Business
Presentation.
• Learn About More Ways To Deliver An
Effective Presentation.
·
International
Points Of View:
• Discuss Cross-Cultural Training For
Business.
• Exploring The Business Customs Of
Different Countries.
• Practice Discussing Cultural Differences
And The Effect On Business, Particularly Marketing.
• Practice Conducting Business Deals In
Different Cultures.
·
Globalization:
• Discuss Entering The Global Market And
Consider Cultural Factors.
• Discuss Globalization.
• Learn How To Express Opinions About
Globalization.
·
Corporate
Responsibility:
• Practice Discussing Corporate
Responsibility And Ethical Investing.
• Examine Business Ethics.
• Discuss Business And Environmental
Protection.
·
Internet:
• Examine Global Internet Usage Including
Statistics And Examples.
• Practice Listening And Reading Skills In
Relation To Various Internet Activities Including Reading Newspapers Online.
• Discuss The Increase In Internet
Marketing And The Popularity Of Shopping Online.
• Investigate Cases Of Internet Fraud And
Strategies For Dealing With “Scams”.
